Refund policy

RETURN AND REFUND POLICY
Last Updated: November 12, 2026

Thank you for shopping at ivmnorexo. We want customers to have a straightforward way to request returns, refunds, exchanges, and assistance with purchases made through https://ivmnorexo.shop.

This policy explains our voluntary return service. It does not replace or restrict mandatory consumer rights.

1. OUR 30-DAY RETURN POLICY

Eligible merchandise may be returned within 30 calendar days after delivery.

For change-of-mind returns, items should be in their original condition, unused or unworn beyond reasonable inspection. Please provide proof of purchase and include original accessories and packaging where reasonably practical.

These conditions do not limit your rights concerning faulty, damaged, incorrectly described, or otherwise nonconforming products.

2. FREE RETURN SHIPPING

We cover return delivery costs for eligible returns requested within the 30-day period.

To begin, email die-kai61926@outlook.com with your order number, the merchandise involved, and a brief explanation of your request.

Our customer support team will provide an authorized return destination and a prepaid shipping label or another suitable return arrangement at our expense.

Please do not send items to an unconfirmed location. Our designated return facility may differ from our business correspondence address.

3. RETURN PROCEDURE

Step 1: Email our customer service team within the relevant return period.

Step 2: Provide your order number and details of the item.

Step 3: Follow our authorized return instructions and use the prepaid shipping arrangement supplied.

Step 4: Retain return shipment evidence until your case has been resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive faulty, damaged, or incorrect merchandise, please contact us as soon as reasonably possible.

Provide your order number, a description of the problem, and photographs where reasonably available.

We will arrange an appropriate repair, replacement, or refund under applicable consumer protection laws.

Customers will not pay for remedies that must legally be provided free of charge. Mandatory legal rights are not affected by our voluntary change-of-mind conditions.

5. REFUNDS AND PAYMENT PROCESSING

We will assess returned products or sufficient evidence of their return and issue any refund due to the original payment method.

Refunds typically appear in your account within 3–7 business days after issuance, depending on the bank or payment service provider.

We will meet applicable legal deadlines for issuing refunds. Bank processing time does not extend our statutory obligations.

6. EXCHANGES

Exchanges depend on replacement inventory.

Please contact customer service before returning an item for exchange. If the requested replacement is unavailable, we will arrange an eligible refund or another appropriate remedy.

7. ORDER CANCELLATIONS

If you wish to cancel an order, email our support team promptly.

We will try to cancel it before dispatch. Orders already shipped may be handled through the applicable return process.

Mandatory cancellation rights remain unaffected.

8. SHIPPING FEES AND IMPORT COSTS

Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without giving a reason.

They generally have another 14 days after notifying the seller to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within statutory deadlines.

Some statutory exceptions apply, including certain personalized merchandise and opened sealed hygiene-sensitive products.

Our voluntary 30-day free return offer does not reduce mandatory UK consumer rights.

10. CUSTOMER SUPPORT

Store Name: ivmnorexo
Official Website: https://ivmnorexo.shop
Customer Service Email: die-kai61926@outlook.com

Please request authorized return instructions before mailing merchandise back.