Shipping policy

SHIPPING POLICY
Last Updated: November 12, 2026

Thank you for shopping at ivmnorexo. This policy explains order handling, estimated transit times, shipping charges, tracking requests, and the support available when delivery problems occur.

1. ORDER PROCESSING

Orders are generally processed within 2–3 business days after payment confirmation.

Business days exclude weekends and US public holidays.

Processing may include payment verification, merchandise preparation, packaging, and handover to a shipping carrier.

2. SHIPPING TRANSIT

Estimated transit is 20–45 calendar days after dispatch.

The separate 2–3-business-day order processing period is additional to the transit estimate.

Transit times are estimates rather than guarantees. Customs checks, carrier disruptions, public holidays, adverse weather, and other circumstances may affect delivery.

3. AVAILABLE DESTINATIONS

Our primary customer markets are the United States and the United Kingdom.

Available shipping destinations will be displayed during checkout.

4. SHIPPING CHARGES

Standard shipping is free for orders with a merchandise subtotal strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

We will not add undisclosed delivery fees after checkout.

5. CUSTOMS, DUTIES, AND TAXES

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

Where necessary, the seller will arrange or cover those costs.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

6. TRACKING REQUESTS

Tracking details may become available after dispatch.

To request an available tracking number or shipment update, email die-kai61926@outlook.com with your order number and the email address used at checkout.

Our support team will help with available tracking information.

7. DELIVERY DELAYS

Delays may occur because of customs processing, carrier interruptions, severe weather, public holidays, or incorrect delivery details.

Please contact customer support if your shipment is overdue.

For UK purchases, extended delivery periods must be clearly disclosed and agreed before payment confirmation.

Mandatory consumer remedies for delayed or undelivered goods remain unaffected.

8. LOST OR MISSING PARCELS

If your parcel is missing or confirmed lost in transit, email die-kai61926@outlook.com with your order details.

We will investigate with the carrier and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.

9. SHIPPING ADDRESS CORRECTIONS

Please verify your delivery address before submitting an order.

Contact us promptly if an address correction is necessary. Changes may not be possible after dispatch.

10. SEPARATE SHIPMENTS

Some orders may arrive in multiple parcels.

No additional shipping fee will be imposed solely because an order is divided into separate shipments.

11. SHIPPING SUPPORT

Store Name: ivmnorexo
Official Website: https://ivmnorexo.shop
Customer Service Email: die-kai61926@outlook.com